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Automated email & SMS review collection

Boost customer engagement and turn interactions into positive reviews. Use automated review requests to efficiently collect customer feedback. Simplify the review process, build your reputation, and empower business growth.

AI-powered review response tool

Change the way you engagement with customers. Effortlessly respond to reviews with AI-powered replies and built-in templates. Boost your brand’s reputation, save time, and connect with your audience like never before.

Embedded testimonials for website

Boost customer engagement and build trust by displaying testimonials on your site. Leverage customer reviews and see conversions rise with our customisable review widgets.

Turn reviews into social media content

Share your online reviews on social media with one click. Skip the endless search for content and use our ready-made templates to highlight your best reviews.

Automated review translation

Collect and translate customer reviews from every source, all in one place. Understand what your customers are saying and respond in their native languages.

Online review analysis & sentiment tracking

Unlock the value of online reviews with our review analysis tool powered by AI. Get actionable insights that help you improve products and services, and boost your brand reputation.

NPS helps you better understand your customers

Use Net Promoter Score (NPS) to build lasting trust and loyalty in your brand. Easily manage user feedback and create strategies to meet and exceed customer expectations.

Review alerts & notifications

Get instant notifications when new reviews are posted across all review sites. Quickly respond to negative reviews to address customer concerns and strengthen your brand’s reputation.

Manage all your online reviews in one dashboard

See all your reviews in one central dashboard. Search, filter, and organise reviews effortlessly with customisable tags. Easily manage and respond to reviews with AI-powered suggestions, built-in templates, and auto-replies.

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Frequently Asked Questions

IDEX allows businesses to send automated review requests via email or SMS to customers. You can customise messages to align with your brand voice, making it easy to encourage reviews on all major review sites such as Google, Yelp, and Trustpilot.

IDEX provides in-depth customer review analysis, including review sentiment analysis, keyword and phrase trends, and review generation campaign reports.

IDEX also provides an AI powered chat interface which allows you to ask questions about your reviews and get answers instantly, helping you easily understand customer feedback and identify areas for improvement.

Yes, IDEX offers a centralised dashboard where you can monitor reviews from multiple platforms in real time. This saves time and ensures you never miss a new review, no matter where it's posted.

The following are some of the review sites IDEX supports:
  • Google
  • Facebook
  • Trustpilot
  • Yelp
  • G2
  • Capterra
  • TrustRadius
  • App Store
  • Play Store
  • Chrome Store
  • Shopify
  • Amazon

Yes, IDEX enables you to reply to customer reviews directly. You can use AI generated review replies to save time, apply built-in templates, or craft personalised responses, and ensure timely communication with your customers without leaving the dashboard.

IDEX provides review display widgets, Wall of Love pages, and social sharing tools that let you showcase positive reviews on your website and social media. This helps build trust and enhances your brand reputation, attracting new customers effectively.

Yes! You can fully customise email and SMS templates to match your brand’s tone, style, and messaging. Add your logo, adjust the text, and create a seamless customer experience that aligns with your business identity.

Absolutely. IDEX allows you to track and manage reviews for each location individually while providing an overview of your brand’s performance across all locations.

Yes, IDEX includes advanced filtering tools.

You can sort reviews by rating, review source, language, sentiment, or date. You can add customised tags to further categorise reviews, and prioritise responses to negative reviews to address customer concerns promptly.

Yes, we offer integrations with popular CRMs, marketing platforms, and customer service tools, allowing you to sync customer data, automate workflows, and streamline your operations.

The following are some of the integrations we support:
  • Zapier
  • Slack
  • Microsoft Teams
  • Hubspot
  • Salesforce
  • Zendesk
  • Freshdesk
  • Intercom
  • Jira
  • PowerBI
  • Webhook
  • API

IDEX offers a range of benefits that can help you improve your customer engagement, reputation, and overall business performance.

Businesses using IDEX have reported the following benefits:
  • Increased review generation by 30%
  • Decreased response time by 50%
  • Improved customer satisfaction by 25%
  • Increased conversion rate by 15%
  • Reduced manual effort by 40%

Alright! We're glad you're ready to take your customer engagement to the next level.

Getting started with our platform is easy. You can sign up for a free trial and explore our features without any commitment. No credit card required!

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INTEGRATIONS

Easily integrates with your existing tools

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Slack
Trello
Zendesk
Zapier
Salesforce
Jira

Boost Your Online Reputation with IDEX

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