IDEX supports integrations with a wide range of tools, including team communication apps (Slack, Microsoft Teams), CRMs (Salesforce, HubSpot), customer support platforms (Zendesk, Freshdesk), CMS (WordPress), analytics tools (Power BI), and more.

You can also use our Zapier integration to connect IDEX with thousands of other apps, or use our API to build custom integrations with your own tools, or use our webhooks to get notified about new reviews and other events.

No technical expertise is required! IDEX offers easy, step-by-step guides for setting up integrations. In most cases, it's as simple as connecting your account and granting necessary permissions.

Integrations allow you to automate tasks such as sending review requests, receiving real-time notifications about reviews, analysing review trends, and sharing feedback across your existing tools. This helps streamline your workflow and saves time.

Yes, you can connect IDEX with multiple tools simultaneously, ensuring all your workflows—whether for communication, analytics, or task management—are synced and optimised.

IDEX uses secure APIs to synchronise data in real-time with integrated tools. For example, reviews collected through our platform can instantly appear in your CRM, or notifications can be sent to your Slack channels.

You need to have a paid plan in order to use integrations. For the Pro Plan, only Zapier integration is included. For the Premium and Enterprise Plans, all integrations are included. Please check our pricing page for more details.