Review Dashboard

Key metrics and trends at a glance

Turn your online review data into clear, easy-to-use dashboards. Search, filter, and organize reviews effortlessly. Compare your current reviews with those from last quarter or last week, and use these insights to improve your customer experience.

AI Tagging

Effortlessly tag reviews with AI

Use AI to easily tag reviews for sentiment analysis and reveal the emotional tone of customer feedback. Spot recurring words, phrases, and key topics to gain valuable insights into customer opinions and preferences.

Review Translation

Translate reviews and responses with AI

Easily connect with your multilingual customers using AI-powered translation. Deliver great service and build stronger relationships, no matter the language.

Review Reply

AI-powered review reply & templates

Easily create personalized replies to reviews at scale with AI. AI-powered responses and built-in templates help you improve grammar and adjust tone. Save time, handle negative reviews better, and connect with your customers like never before.

Integrations

Integrating with your existing workflow

Streamline your workflow and improve your team’s response time by integrating review alerts into tools you already use. Ensure quick and effective responses to your customers.

Export Reviews

Complete ownership of your reviews

Export customer reviews via API or download as CSV or Excel files. Your customers’ reviews belong to you—no limits.

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Frequently Asked Questions

Yes, IDEX enables you to reply to customer reviews directly. You can use AI generated review replies to save time, apply built-in templates, or craft personalised responses, and ensure timely communication with your customers without leaving the dashboard.

Yes, IDEX includes advanced filtering tools.

You can sort reviews by rating, review source, language, sentiment, or date. You can add customised tags to further categorise reviews, and prioritise responses to negative reviews to address customer concerns promptly.

Yes, you can set up an approval workflow for review responses. This ensures that replies are reviewed by the appropriate team members before being published.

Responding to reviews shows customers that you value their feedback. It can improve customer satisfaction, strengthen relationships, and enhance your brand's reputation by addressing concerns publicly and promptly.

Yes, IDEX includes a built-in translation feature that automatically translates reviews into your preferred language, ensuring you can understand feedback from international customers.

IDEX supports translations for over 20 languages, including popular ones like Spanish, French, German, Chinese, and more. This allows you to view reviews in the language of your choice and respond to your customers in their preferred language.

Yes, IDEX supports translations for over 20 languages, including popular ones like Spanish, French, German, Chinese, and more. This ensures that you can respond to your customers in their preferred language, improving communication and customer satisfaction.

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