Streamline your review management withMicrosoft Teams integration
Automate your review management workflow with our Microsoft Teams integration. Send reviews and notifications to your team and reply to reviews and respond to customers directly in Microsoft Teams.
Key benefits of using the Microsoft Teams integration with IDEX
Automatically send Microsoft Teams notifications
Automatically send Microsoft Teams notifications to your team when a new review is received. Never miss a review and attend to your customers in real-time.
Respond to reviews directly in Microsoft Teams
Reply to reviews and respond to customers directly in Microsoft Teams. Engage with your customers and build trust with your brand.
Customise Microsoft Teams notifications
Customise your Microsoft Teams notifications and get alerts for new reviews, negative reviews, reviews containing specific keywords, and more. Helps you focus on the reviews and address critical issues quickly.
Receive review analytics in Microsoft Teams
Receive daily and weekly review analytics and insights in Microsoft Teams. Get key metrics, spot trends, and uncover insights to drive your business forward.
About Microsoft Teams
Microsoft Teams is a cloud-based collaboration platform designed for team communication and collaboration. It offers a range of features, including instant messaging, voice and video calls, file sharing, and integration with other Microsoft services like Office 365 and SharePoint. Launched in 2017, it's widely used for enhancing productivity and communication within organizations.
Microsoft Teams is widely used by companies across various industries, including technology, finance, and healthcare, to facilitate seamless communication and collaboration among team members.
Microsoft Teams is widely used by companies across various industries, including technology, finance, and healthcare, to facilitate seamless communication and collaboration among team members.
Frequently Asked Questions
The Microsoft Teams integration allows you to receive real-time notifications about new reviews, track customer sentiment updates, and share reviews with your team directly within Microsoft Teams.
To set up Microsoft Teams, go to the Integrations section in your dashboard, select Microsoft Teams, and follow the prompts to authenticate and connect your Microsoft Teams workspace. Once connected, you can configure the channels where notifications will appear, and customise your notifications.
Yes, you can customise the notifications you receive in Microsoft Teams. For example, you can choose to receive alerts for all new reviews, only negative reviews, or reviews from specific review sites.
Yes, you can reply to reviews directly from Microsoft Teams. Use AI generated reply suggestions, edit them as you wish, and post the reply directly to the review platform.
Yes, you can configure the integration to send notifications to specific Microsoft Teams channels or even direct messages to team members, ensuring the right people see the reviews.
At the moment, the integration supports connecting to one Microsoft Teams workspace at a time. If you manage multiple workspaces, you can set up the integration separately for each one.
The Microsoft Teams integration is included in the Premium and Enterprise Plans. Please check our pricing page for more details.
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