PRICING PLANS

Try IDEX for 14 days for free. No credit card required.

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Lite

Best for startups that want to add review widgets to their websites with ease.

FREE

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    No. of users: 1

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    Review sources: 1

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    Review widgets: 1

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    IDEX branding

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    Email review requests: 50/mo

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    SMS review requests: extra

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    Wall of Love

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    Custom domain

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    Integrations

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    API & webhooks

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    AI-powered review reply

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    AI-powered review analysis

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    AI-powered translation

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    SSO

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    SLA

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    Audit log

Pro

Best for high growth companies that want more engagement with their customers.

$129 /month

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    No. of users: unlimited

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    Review sources: 5

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    Review widgets: unlimited

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    IDEX branding

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    Email review requests: 500/mo

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    SMS review requests: 200/mo

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    Wall of Love

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    Custom domain

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    Integrations: Zapier

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    API & webhooks

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    AI-powered review reply

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    AI-powered review analysis

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    AI-powered translation

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    SSO

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    SLA

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    Audit log

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Premium

Best for established businesses that want deeper analysis on customer feedback.

$249 /month

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    No. of users: unlimited

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    Review sources: 10

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    Review widgets: unlimited

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    Your own branding

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    Email review requests: 5k/mo

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    SMS review requests: 1k/mo

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    Wall of Love

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    Custom domain

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    Integrations: unlimited

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    API & webhooks

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    AI-powered review reply

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    AI-powered review analysis

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    AI-powered translation

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    SSO

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    SLA

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    Audit log

Enterprise

Best for enterprise clients operating globally & with a strong brand recognition.

CUSTOM

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    No. of users: unlimited

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    Review sources: unlimited

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    Review widgets: unlimited

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    Your own branding

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    Email review requests: unlimited

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    SMS review requests: unlimited

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    Wall of Love

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    Custom domain

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    Integrations: unlimited

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    API & webhooks

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    AI-powered review reply

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    AI-powered review analysis

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    AI-powered translation

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    SSO

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    SLA

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    Audit log

Compare plans and features
Usage
No. of users1
No. of sources1
Review Collection
Email review requests50 / month
SMS review requests
Review requests campaign reports
Review Marketing
Review widgets1
Wall of Love
Custom domains
Remove idex branding
Social media sharing
Review Analysis
NPS analysis
AI summary
AI sentiment analysis
AI semantic analysis
Review Monitoring
Review sites1
New review alertsDaily
Schedule review summaries
Review Management
Review dashboard
Integrations
API & webhooks
Reply templates
AI replies
AI translations
Export to CSV/Excel
Support
Access to Knowledge Base
Email support
Priority support
Decicated account manager
Audit log
SLAs
SSO
Usage
No. of usersUnlimited
No. of sources5
Review Collection
Email review requests500 / month
SMS review requests200 / month
Review requests campaign reports
Review Marketing
Review widgetsUnlimited
Wall of Love
Custom domains
Remove idex branding
Social media sharing
Review Analysis
NPS analysis
AI summary
AI sentiment analysis
AI semantic analysis
Review Monitoring
Review sites5
New review alertsReal time
Schedule review summaries
Review Management
Review dashboard
IntegrationsZapier only
API & webhooks
Reply templates
AI replies
AI translations
Export to CSV/Excel
Support
Access to Knowledge Base
Email support
Priority support
Decicated account manager
Audit log
SLAs
SSO
Premium
$249/month
Usage
No. of usersUnlimited
No. of sources10
Review Collection
Email review requests5,000 / month
SMS review requests1,000 / month
Review requests campaign reports
Review Marketing
Review widgetsUnlimited
Wall of Love
Custom domains
Remove idex branding
Social media sharing
Review Analysis
NPS analysis
AI summary
AI sentiment analysis
AI semantic analysis
Review Monitoring
Review sites10
New review alertsReal time
Schedule review summaries
Review Management
Review dashboard
IntegrationsUnlimited
API & webhooks
Reply templates
AI replies
AI translations
Export to CSV/Excel
Support
Access to Knowledge Base
Email support
Priority support
Decicated account manager
Audit log
SLAs
SSO
Enterprise
CUSTOM
Usage
No. of usersUnlimited
No. of sourcesUnlimited
Review Collection
Email review requestsUnlimited
SMS review requestsUnlimited
Review requests campaign reports
Review Marketing
Review widgetsUnlimited
Wall of Love
Custom domains
Remove idex branding
Social media sharing
Review Analysis
NPS analysis
AI summary
AI sentiment analysis
AI semantic analysis
Review Monitoring
Review sitesUnlimited
New review alertsReal time
Schedule review summaries
Review Management
Review dashboard
IntegrationsUnlimited
API & webhooks
Reply templates
AI replies
AI translations
Export to CSV/Excel
Support
Access to Knowledge Base
Email support
Priority support
Decicated account manager
Audit log
SLAs
SSO
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Frequently Asked Questions

Yes! We offer a 14-day free trial for all our plans, allowing you to explore all of the features available in our platform.

For a guided experience, you can also request a personalised demo with one of our product specialists simply by filling out the Contact Form or email us: support@getidex.com.

You can upgrade, downgrade, or cancel your subscription at any time.

When you upgrade, you'll only be charged for the difference on the current billing cycle, and the new plan will immediately take effect.

When you downgrade, you'll be credited with the difference, and the credits will automatically be applied on your next invoices.

If you cancel your subscription, you'll be able to use the app until the end of your current billing cycle. After that, your account will be downgraded to the free plan with limited access. You may lose certain data due to the restrictions. For example, the free plan only supports one review source, so reviews from your other review sources will be removed from IDEX.

No, we believe in transparent pricing. There are no setup fees or hidden costs, and you’ll only be billed for the plan you choose.

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