You can use IDEX to send automated review requests via email or SMS. Customise messages with a direct link to your Capterra review page, making it easy for customers to leave feedback.

To get your Capterra review link, search for your product and access the product page. Click on "Write a Review" button and copy the review link. You can then use this link in your review requests campaigns.

Yes, you can fully customise your email and SMS review requests, adding your logo, personalised messaging, and a direct link to your Capterra review page to make the process seamless for customers.

No, but to avoid spam, we recommend sending requests strategically to recent customers. IDEX helps you automate and schedule these requests to maintain a positive customer experience.

IDEX syncs Capterra reviews in real-time. At the maximum, it can take up to 1 hour for reviews to appear in your dashboard. This ensures your dashboard always reflects the latest customer feedback and allows you to respond to customer reviews promptly.

Yes, IDEX enables you to reply to Capterra reviews directly from the dashboard. You can use AI-generated replies or built-in templates for quick responses or customise replies to address customer concerns personally.

Absolutely! If you manage multiple products, you can track and manage reviews for each product individually or view them all in a consolidated dashboard.

Yes, you can configure your Capterra review widget to display reviews based on star ratings, keywords, or date ranges, showing your best reviews to potential customers.