Streamline your review management withSlack integration
Automate your review management workflow with our Slack integration. Send reviews and notifications to your team and reply to reviews and respond to customers directly in Slack.
Key benefits of using the Slack integration with IDEX
Automatically send Slack notifications
Automatically send Slack notifications to your team when a new review is received. Never miss a review and attend to your customers in real-time.
Respond to reviews directly in Slack
Reply to reviews and respond to customers directly in Slack. Engage with your customers and build trust with your brand.
Customise Slack notifications
Customise your Slack notifications and get alerts for new reviews, negative reviews, reviews containing specific keywords, and more. Helps you focus on the reviews and address critical issues quickly.
Receive review analytics in Slack
Receive daily and weekly review analytics and insights in Slack. Get key metrics, spot trends, and uncover insights to drive your business forward.
About Slack
Slack is a cloud-based communication platform designed for team collaboration. It provides a centralized hub where teams can chat, share files, and integrate with tools like Google Drive, Trello, and Zoom. Launched in 2013, it’s widely used for enhancing productivity and streamlining workflows.
Slack helps teams stay connected, manage projects, and improve productivity, whether they’re working in the office or remotely. Its intuitive interface and powerful integrations make it a go-to tool for modern workplaces.
Slack helps teams stay connected, manage projects, and improve productivity, whether they’re working in the office or remotely. Its intuitive interface and powerful integrations make it a go-to tool for modern workplaces.
Frequently Asked Questions
The Slack integration allows you to receive real-time notifications about new reviews, track customer sentiment updates, and share reviews with your team directly within Slack.
To set up Slack, go to the Integrations section in your dashboard, select Slack, and follow the prompts to authenticate and connect your Slack workspace. Once connected, you can configure the channels where notifications will appear, and customise your notifications.
Yes, you can customise the notifications you receive in Slack. For example, you can choose to receive alerts for all new reviews, only negative reviews, or reviews from specific review sites.
Yes, you can reply to reviews directly from Slack. Use AI generated reply suggestions, edit them as you wish, and post the reply directly to the review platform.
Yes, you can configure the integration to send notifications to specific Slack channels or even direct messages to team members, ensuring the right people see the reviews.
At the moment, the integration supports connecting to one Slack workspace at a time. If you manage multiple workspaces, you can set up the integration separately for each one.
The Slack integration is included in the Premium and Enterprise Plans. Please check our pricing page for more details.
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