IDEX provides in-depth customer review analysis, including review sentiment analysis, keyword and phrase trends, and review generation campaign reports.

IDEX also provides an AI powered chat interface which allows you to ask questions about your reviews and get answers instantly, helping you easily understand customer feedback and identify areas for improvement.

IDEX provides insights such as customer sentiment, recurring themes, keyword trends, and review generation campaign metrics. These insights help you identify areas for improvement and understand what customers value most about your business.

Our AI-powered sentiment analysis evaluates the tone of customer reviews, categorising them as positive, neutral, or negative. This allows you to quickly assess overall customer sentiment and spot trends over time.

Yes, IDEX highlights common keywords and phrases from reviews, helping you pinpoint recurring problems or frequently mentioned strengths. This helps you take proactive steps to address concerns or capitalise on what customers love.

By analysing reviews, you can identify specific pain points or customer preferences. This data can inform product offerings, customer service improvements, or marketing strategies, ensuring your business aligns with customer expectations.

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