Sentiment Analysis

Understand the sentiment behind reviews with AI

Our AI sentiment analysis tools help you understand the details and tone in customer reviews. Turn large amounts of review data into useful insights that help improve user experience and build customer loyalty.

Semantic Analysis

Understand customer feedback with AI

AI-powered semantic analysis helps you spot common words, phrases, and main topics in user feedback without reading through each review. Quickly find key themes and trends in feedback.

Review Summary

AI-generated review summaries

Quickly summarise hundreds of customer reviews in seconds. Ask a question, and let AI find the answer. See what your customers like and where you can improve.

NPS

Measure customer loyalty

Measure customer loyalty and predict future growth with Net Promoter Score (NPS). By understanding customer better, you can adjust your strategies to improve satisfaction, reduce churn, and build lasting loyalty.

Review Dashboards

Key metrics and trends at a glance

Turn your online review data into clear, easy-to-read dashboards. Compare your current reviews with those from last week or last quarter, and use these insights to improve your customer experience.

Campaign Report

Measure and enhance your review campaigns

Get useful insights and find ways to improve your review campaigns with campaign reports. Boost your campaigns and increase engagement.

Dotted

Frequently Asked Questions

IDEX provides in-depth customer review analysis, including review sentiment analysis, keyword and phrase trends, and review generation campaign reports.

IDEX also provides an AI powered chat interface which allows you to ask questions about your reviews and get answers instantly, helping you easily understand customer feedback and identify areas for improvement.

IDEX provides insights such as customer sentiment, recurring themes, keyword trends, and review generation campaign metrics. These insights help you identify areas for improvement and understand what customers value most about your business.

Our AI-powered sentiment analysis evaluates the tone of customer reviews, categorising them as positive, neutral, or negative. This allows you to quickly assess overall customer sentiment and spot trends over time.

Yes, IDEX highlights common keywords and phrases from reviews, helping you pinpoint recurring problems or frequently mentioned strengths. This helps you take proactive steps to address concerns or capitalise on what customers love.

By analysing reviews, you can identify specific pain points or customer preferences. This data can inform product offerings, customer service improvements, or marketing strategies, ensuring your business aligns with customer expectations.

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