New Reviews

Get instant notifications for new reviews

Never miss a chance to connect with your customers. Get alerts for every new review so you can read and respond quickly, building trust and loyalty.

Negative Reviews

Address negative reviews promptly

Actively engage with unhappy customers to address complaints, fix product issues, and find areas for improvement. Turn a negative experience into a positive one, helping your business succeed in the long run.

Integrations

Integrating with your existing workflow

Streamline your workflow and improve your team’s response time by integrating review alerts into tools you already use. Ensure quick and effective responses to your customers.

200+ Platforms

Streamlining reviews across platforms

Gather all your customer reviews from different sources into one easy-to-use dashboard. Stay informed about what people are saying about your business, effortlessly.

Review Replies

Effectively respond to customer reviews

Collect all your customer reviews in one dashboard. Use AI replies and built-in templates to respond quickly and accurately. Making sure every reply leaves a positive impression on your customers.

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Frequently Asked Questions

Absolutely. IDEX allows you to track and manage reviews for each location individually while providing an overview of your brand’s performance across all locations.

Yes, IDEX offers a centralised dashboard where you can monitor reviews from multiple platforms in real time. This saves time and ensures you never miss a new review, no matter where it's posted.

The following are some of the review sites IDEX supports:
  • Google
  • Facebook
  • Trustpilot
  • Yelp
  • G2
  • Capterra
  • TrustRadius
  • App Store
  • Play Store
  • Chrome Store
  • Shopify
  • Amazon

Yes, we offer integrations with popular CRMs, marketing platforms, and customer service tools, allowing you to sync customer data, automate workflows, and streamline your operations.

The following are some of the integrations we support:
  • Zapier
  • Slack
  • Microsoft Teams
  • Hubspot
  • Salesforce
  • Zendesk
  • Freshdesk
  • Intercom
  • Jira
  • PowerBI
  • Webhook
  • API

Yes, you can filter reviews based on criteria like star ratings, keywords, or review sites. This helps you focus on urgent feedback, such as negative reviews, or highlight glowing testimonials.

Yes, IDEX offers API access, enabling you to integrate review monitoring with your existing CRM, customer service tools, or analytics platforms.

Alright! We're glad you're ready to take your customer engagement to the next level.

Getting started with our platform is easy. You can sign up for a free trial and explore our features without any commitment. No credit card required!

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