IDEX syncs reviews in real-time or at regular intervals, depending on the platform. This ensures your dashboard always reflects the latest customer feedback and allows you to respond to customer reviews promptly.

Yes, our centralised dashboard aggregates reviews from all supported platforms, making it easy to monitor, analyse, and respond to customer feedback in one convenient location.

Absolutely! In addition to popular review sites, we support industry-specific platforms such as Healthgrades for healthcare, Avvo for legal services, or OpenTable for restaurants. Contact us to confirm if your preferred platform is supported.

If your preferred review site isn’t on our list, you can request an integration, and we’ll add it as soon as possible. You can also manually upload reviews from unsupported platforms in the meantime.

Yes, we support international review sites like Google My Business (GMB), Trustpilot, and others. Additionally, our translation feature ensures you can monitor and respond to reviews in any language.

Yes, we integrate with platforms like Facebook to monitor and manage customer reviews posted on your social media profiles. This ensures you never miss feedback shared on social channels.

Yes, our platform allows you to filter and prioritise reviews from the platforms that matter most to your business, ensuring your focus aligns with your goals.

Yes, we support e-commerce platforms like Amazon, Shopify, and Etsy. This enables you to manage product reviews alongside service reviews seamlessly.