Streamline your review management withZendesk integration
Automate your review management workflow with our Zendesk integration. Send reviews to your customer support team and reply to reviews and respond to customers directly in Zendesk.
Key benefits of using the Zendesk integration with IDEX
Automatically send reviews to Zendesk
Automatically send reviews to Zendesk when a new review is received. Never miss a review and attend to your customers in real-time.
Respond to reviews directly in Zendesk
Reply to reviews and respond to customers directly in Zendesk. Engage with your customers and build trust with your brand.
Customise Zendesk notifications
Customise your Zendesk notifications and get alerts for new reviews, negative reviews, reviews containing specific keywords, and more. Helps your customer support agents focus on the reviews and address critical issues quickly.
About Zendesk
Zendesk is a customer service and support platform that helps businesses manage and improve their interactions with customers. It offers tools for ticketing, live chat, and knowledge base management, enabling teams to resolve customer inquiries efficiently. Since its launch in 2007, Zendesk has become a trusted solution for businesses looking to enhance customer satisfaction and streamline support operations.
Zendesk is widely used by companies across various industries, including technology, hospitality, retail, and finance, to provide efficient customer support and improve overall customer experience.
Zendesk is widely used by companies across various industries, including technology, hospitality, retail, and finance, to provide efficient customer support and improve overall customer experience.
Frequently Asked Questions
The Zendesk integration allows you to receive real-time notifications about new reviews, attend to negative reviews, and share reviews with your customer support team directly within Zendesk.
To set up Zendesk, go to the Integrations section in your dashboard, select Zendesk, and follow the prompts to authenticate and connect your Zendesk account. Once connected, you can configure the Zendesk ticket fields you want to populate with review data.
Yes, you can customise the notifications you receive in Zendesk. For example, you can choose to receive alerts for all new reviews, only negative reviews, or reviews from specific review sites.
Yes, you can reply to reviews directly from Zendesk. Use AI generated reply suggestions, edit them as you wish, and post the reply directly to the review platform.
Yes, you can configure the integration to send notifications to specific Zendesk groups or even direct messages to team members, ensuring the right people see the reviews.
At the moment, the integration supports connecting to one Zendesk account at a time. If you manage multiple accounts, you can set up the integration separately for each one.
The Zendesk integration is included in the Premium and Enterprise Plans. Please check our pricing page for more details.
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